Managed Linux Server
Assisted Service Plan benefits:
• Initial Server Setup
• Security Services
• Emergency Services
• Patching Services
• Monitoring Services
• Custom Support Access
OPTION 1: Linux Managed Dedicated Servers (Assisted Service Plan)
Each Assisted Service Plan Includes*:
Initial Server Setup:
- Including installation of operating system and Plesk control panel.
- Setup for the following services:
- Domain Name & DNS
- Hosting Account
- SSL Certificate
- Resource Allocation
Security Services (Anti-Virus, Scanning):
- Monthly scans, as well as real-time on-access virus scanning of files (Windows servers only).
- POWERHOSTER.COM scans your server once a month, to provide you with any recommended remediation actions.
Emergency Services:
- Direct access to advanced support for emergencies including:
- Service restart or reboot
- Server or service down
- Tier-3 Support troubleshooting
Patching Services:
- Patching services** for the base operating system, such as Fedora or Windows, which includes:
- Official updates released by the Fedora or Fedora Legacy Project.
- Official updates, bug fixes and security patches released by Microsoft.
Monitoring Services:
- Per server monitoring of basic services such as Ping and HTTP.
Custom Support Access:
- Access to our flat-rate custom support services
*Note: Administrative Access is unavailable with the Assisted Service Plan
** In most cases, patching will be performed weekly, though some patches may be applied sooner if the severity and likelihood of exploit is high. If a patch is found to break a customer’s application, the customer will be able to contact the managed services support center and request that the patch be rolled back, free of charge.




