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General Help Topic


The first step to start building your website

First let us thank you for signing up your web hosting with us. We are sure that you will find our services some of the best and our prices the lowest around.

We can only setup your hosting account when you have given your domain name.

If you have not changed your DNS to ours, please change it.
Our name server:
ns1: We have given you in your welcome letter
ns2: We have given you in your welcome letter

If you registered your domain in our website, your domain should be online within 24 hours. If you registered your domains in other websites, please go to their websites and use your user name and password login and change your dns to ours.

Here is your control panel information:
http://IP_We_Give_You/site ( http://www.yourdomain.com/admin if your website is online )
username: admin ( or webmaster )
domain: yourdomain.com
password: You have given us
      Your control panel will not work if you are behind a firewall, or a proxy server

You can find your webbased emails and create users, groups, autoresponder, site statistics, directory protection, filter spam etc in your control panel

Here is your ftp account information:
Server FTP IP: We_Have_given_you ( ftp.yourdomain.com )
UserName: admin ( or webmaster )@yourdomain.com
Password: You have given us

When you lognin with ftp, you go to /home/admin ( or webmaster ) folder. You have to go to upper level folder by click arrow. Untill you find var folder, click var -> www -> html ( or cgi-bin).

Your .html files should be put into your /var/www/html folder; Your perl scripts should be put into your /var/www/cgi-bin folder. You must have a index.html, index.htm, index.cgi, or index.php file in your /var/www/html/ folder to invoke your whole website.

Another useful folder is your /var/log/httpd/ folder. You can check your logfiles here. But if your traffic is too big, it will occupy too much of your webspace. You can ask us to disable this folder for you.

Note: Please donot change any other folder !!!

It would be appreciated if send any questions you have to support@powerhoster.com . This will give us a chance or time to research the problem and give you a complete answer.

Please include the following information whenever you contact us:

  • your domain name:(include in your subject)
  • Any error message you are receiving

Without this information we cannot answer most questions. Providing all the information will get you a fast compete answer.

Please donot spam !!! Donot subscribe to a spammer's list !!!

If you send bulk emails, usenet posting, or any unwanted emails, both you and us will be in big trouble. The anti-spam organizations will record both your and our information into their database( We donot know where they get it ).

We will remove your website completely and spend at least whole three days to work with the anti-spam organizations to rescue our information out of their database. You will never have the chance to get your spam records out of their database. Actually you can not do any knid of Internet business at least within five years.

Some websites tell you they can submit your domains to thousands of search engines, some say they can help you to earn money on net by asking your email address and sending you messages. Donot be fooled by them.    If you really want to be fooled, please use a free email, not your emails hosted by our servers yourusername@yourdomain.com.    Because The spammers' emails and their email receivings will occupy too much your resources and will affact your httpd servers seriously.

We will disable your mail servers once we find spammers send you a large number of garbage emails per day. According to our TOC, you should not monopololize the resources available

We can provide you the lowest price hosting service because of our low cost. But if we have a spammer hosted, or a spammer friendly user hosted, our cost will be greatly increased.

Please donot promote or link to your IP,or your server's hostname

Please donot link to your IP or hostname by http://YourHostName/~yourdomainname.com or http://YourServerIP/~Yourdomainname. You will waste too much traffic because of this kind of links

You can only preview your website by http://your_IP_address/~yourdomain.com. We will remove your website from our servers if we found too much traffic goes to http://YourIP/~yourdomain.com.

FrontPage help for unix customers     Top

To publish your web site:

Tell support@powerhoster.com you need Frontpage Extension. It is free.

Please donot delete any default folders and files which support Your FP

index.html file in your /var/www/html/ folder must be covered or overriden

Click publish FrontPage web

Enter http://www.yourdomain.com

Enter your username ( admin ( or webmaster ) )and password when asked

Wait ....

Your site is on-line

If you run into problems please report the error message from the text file that FrontPage writes in your temp directory. Password protection of frontpage is different.

Note: It would be better if your index file is index.html to cover the old index.html file, but you can also use index.htm, index.cgi, or index.php after deleting the index.html file in your /var/www/html folder. You must use http://www.yourdomain.com not your http://hostname/~yourdomain.com.

SSI on our server     Top

Powerhoster.com supports server side includes. You may use any script in the manner. The only restriction is that you must name your page anyname.shtml.

Statistics of your traffic     Top

Please check your control panel for your statistics. We use ensim software to trace your traffic. All the traffic is real time traffic



Subdomains and aliases     Top

Subdomain is anyname.yourdomain.com. You can add unlimited subdomains.

Alias is the domain name including the subdomains added into your hosting account. Aliases share the same ftps and emails with your main domain.

You can have your subdomain in following three option

  1. Add a subdomain as an independent website with independent FTPs and Emails.
  2. Add a subdomain as an alias of your main domain, you can direct it to your subfolder.
  3. Add a subdomain and redirect it to a different website. It works as an alias.

Silver and above plans can have free 10MB subdomain account as an independent website. But traffic is included into your main domain.

  • Silver plan: 1
  • Gold plan: 2
  • Platinum 1 plan: 3
  • Platinum 2 plan: 5
  • Platinum 3 plan: 10

How Can I upgrade ?     Top

The yearly payment plan has credit in our company. Please tell us the plan you want to upgrade, and we will upgrade it for you. When you have used up your credit, we will notify you to renew.

The monthly payment plan has to subscribe here. and tell us your domain in Note. We will unsubscribe your former subscription when we received your new one. Plainum 1 and above plans can be subscribed in our hosting plan page

Sometime we have some special offerings in our homepage. The offerings are also applicable to our customers who want to upgrade.

How to pay my Extra Bandwidth ?     Top

We check the bandwidth at the beginning of every month. We will notify you if you have exceeded your free bandwidth.

The yearly payment plan has credit in our company. We will debit your credit with your extra bandwidth fee untill you have used up your credit

Monthly payment plan has to pay us your extra bandwidth fee to sales@powerhoster.com by paypal 5 days after you have received our extra bandwidth notification.

We use Ensim software. All the bandwith is in real time statistics. If you have any questions on your bandwidth statistics, please consult your control panel.

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