PowerHoster Helpdesk Website

First let us thank you for signing up your web hosting with us. We are sure that you will find our services some of the best and our prices the lowest around.

We can only setup your hosting account when you have given your domain name.

If you have not changed your DNS to ours, please change it.
Our name server:*
ns1: We have given you in your welcome letter
ns2: We have given you in your welcome letter

If you registered your domain in our website, your domain should be online within 24 hours. If you registered your domains in other websites, please go to their websites and use your user name and password login and change your dns to ours.

Here is your site administrator's control panel information:
http://IP_We_Give_You/site ( http://www.yourdomain.com/admin if your website is online )
username: webmaster
domain: yourdomain.com
password: You have given us
Your control panel will not work if you are behind a firewall, or a proxy server. Your control panel is safe to us even if the popup menu says that the certificate is expired. All the information is encrypted.

You can find your webbased emails and create users, groups, autoresponder, site statistics, directory protection, filter spam etc in your control panel

Here is your ftp account information:
Server FTP IP: We_Have_given_you ( ftp.yourdomain.com )
UserName: webmaster@yourdomain.com
Password: You have given us

When you lognin with ftp, you go to /home/webmaster folder. You have to go to upper level folder by click arrow. Untill you find var folder, click var -> www -> html ( or cgi-bin). Your .html folder's relative path (to your FTP login folder ) should be: ../../var/www/html

Your .html files should be put into your /var/www/html folder; Your perl scripts should be put into your /var/www/cgi-bin folder. You must have a index.html, index.htm, index.cgi, or index.php file in your /var/www/html/ folder to invoke your whole website. ( Every new website has a default index.html file, you need to remove it or cover it ).

Another useful folder is your /var/log/httpd/ folder. You can check your logfiles here. But if your traffic is too big, it will occupy too much of your webspace. You can ask us to disable this folder for you.

Note: Please donot change any other folder !!!

It would be appreciated if put any questions you have into contact us online. This will give us a chance or time to research the problem and give you a complete answer.

Please include the following information whenever you contact us:

your domain name:(included in topic line)
Any error message you are receiving

Without this information we cannot answer most questions. Providing all the information will get you a fast compete answer.

* If the DNS in your welcome letter cannot be changed for some reasons, Please change your DNS to our Data Center's DNS:
NS1.ev1servers.net
NS2.ev1servers.net

Please Contact Us when you use our data center's DNS. We will ask our data center to add an entry for you.

If you cannot see your websites online, please check following links How do I transfer my domain to your server? and Why my website cannot be shown on the Internet ? . If you still have a problem to view your website, please open your DOS and click
Tracert yourdomain.com
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