If you need help with your virtual dedicated server account, you can describe the nature of the problem in a trouble ticket through the Virtual Dedicated Hosting Manager. Alternatively, you may contact Customer Support directly for assistance.To Open a...

The contents of your virtual dedicated Linux server depends the Linux distribution you are using: CentOS 4, Fedora Core 2, Fedora Core 4, Fedora Core 6 or Fedora Core 7. Below is an overview of the packages deployed with your server, prior to optional ...

To Access MySQL Using SSH with Plesk installedLog on to your server. At the command line, type su -. This gives you root access. At the command line, type mysql -uadmin -p`cat /etc/psa/.psa.shadow` NOTE: To reset your MySQL password, at the command lin...

You can back up data using our FTP Backup Service, and save the data to a sub-folder. To Create a Backup Sub-folderFrom your dedicated server, FTP to the backup server using any FTP client. Create your subfolder directory. Enter the directory as your l...

If your FTP connection through Plesk fails, here are a few things you can do to troubleshoot the problem before calling customer support. Log into your server using SSH. At the command line, type su -. This gives you root access. For more information o...

For the Horde Webmail login process to work correctly, the configuration option "session.auto_start" must be disabled.To Disable session.auto_startOpen the file "/etc/php.ini". Modify the file contents to include the following entry:session.auto_start ...

NOTE: Simple Control Panel is no longer available for purchase but is supported for current users.You can access Simple Control Panel on most Web browsers that support JavaScript and DHTML. It is fully supported on:Internet Explorer 6.0 and later Netsc...

You may use the Berkeley DB (BDB) storage engine in MySQL; however it is no longer supported or installed by default in their certified binaries. As a result, we will no longer be offering support for the BDB storage engine.We advise all customers to c...

To Add a New Domain in PleskLog in to Plesk as admin. Select Domains. Click Add New Domain. The client selection page displays. Select the client you want to create the domain for, and click OK. The domain creation page displays. Select the www checkbo...

You can use the Virtual Dedicated Hosting Manager — available through the Dedicated/Virtual Dedicated Servers section of your account-management interface — to perform your basic account management, including account setup and monitoring of bandwidth u...