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  1. I updated my email address on my account, but am still getting messages at my old address.
    There are three email addresses associated with your POWERHOSTER.COM account: your main account contact information, the contact information for your domains, and your billing information. To ensure that all email messages related to your account are s...
  2. Card on File Password Requirements
    The password you choose to enable Card on File functionality must be submitted during checkout when the Card on File payment option is used. This password must:Be at least eight characters. Contain at least one number. Contain at least one capital lett...
  3. How do I log in to my account?
    Go to the DOMAIN.POWERHOSTER.COM Account Manager login page.
    In the Customer ID or Login Name field, enter the user name or customer number for your account.
    In the Password field, enter the password you created for your customer account.
    Click Secure Login.
  4. Why did I receive an email message with my customer number?
    If you received one email message with your customer number, it is possible that someone entered the wrong information while in the Account Retrieval System. This may have triggered the system to send your customer number to you, instead of that person...
  5. Entering Payee Tax Information for U.S. Citizens or Legal Residents
    You enter your tax information when setting up your payee account. The exact procedure depends on your current residency. Payees who are U.S. citizens or permanent residents can submit tax information using our online form. Foreign payees cannot submit...
  6. Updating My Account Information
    To Update Your Account InformationLog in to your Account Manager. From the My Account menu, click Account Settings. Click the hyperlink for the account information you want to change. For example, click Account Security Information to update email or l...
  7. Guides
    These getting started guides will help you set up and become familiar with your products and services. These guides are in the Adobe PDF format and require Adobe Acrobat Reader to open and print them. You can download Adobe Acrobat Reader at Adobe's We...
  8. Why do I have to pay Value Added Tax?
    If you are a resident of any country within the European Union (EU), you are required to pay Value Added Tax (VAT) in accordance with European Union Directive 77/388/EEC. This directive requires that companies located outside of the EU, who provide ele...
  9. Retrieving your Customer Login information
    To log in to your account you need to have your customer number and password. If you cannot remember your customer number or password, you can use our Account Retrieval System to obtain the information necessary to access your account.To Recover Your C...
  10. Retrieving your Customer Login information
    To log in to your account you need to have your customer number and password. If you cannot remember your customer number or password, you can use our Account Retrieval System to obtain the information necessary to access your account.To Recover Your C...
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