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Hosting Article :: Express Email Marketing

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  1. Why has my Express Email Marketing account been suspended?
    We suspend your account if we receive spam complaints related to your campaign email or if we detect you imported an excessive number of email addresses into your Express Email Marketing account. To resolve the issue, contact the Abuse Department.
  2. Why did I receive an email stating my campaign has been suspended?
    Express Email Marketing detected an excessive number of hard bounces from Unverified subscribers in your last campaign email. We will not send the campaign email to the remainder of your Unverified subscribers. To resolve the issue, contact our Abuse D...
  3. Why can't I access Express Email Marketing?
    You may not be able to access the Express Email Marketing application because your security settings are set to High. To access the application, you can either change your security level to Medium or add the application URL to your Trusted Sites list.T...
  4. Why can't I access Express Email Marketing?
    You may not be able to access the Express Email Marketing application because your security settings are set to High. To access the application, you can either change your security level to Medium or add the application URL to your Trusted Sites list.T...
  5. Which Web browsers can I use with Express Email Marketing?
    Express Email Marketing is designed for the Microsoft Internet Explorer browser, but the Firefox, Mozilla, and Netscape browsers also support it. A significant portion of the product's functionality depends on its integration with Internet Explorer for...
  6. Which Express Email Marketing plan is right for me?
    Express Email Marketing lets you select the plan that is right for you and your business. All plans are based subscription length and volume. Volume refers to the number of email messages you send each month. You can create as many different campaigns ...
  7. What types of reports are available?
    Express Email Marketing reports show you the results of your efforts in terms of response rates and subscriber activity. Each report offers a high degree of flexibility so you can determine exactly what information to focus on and how far to drill down...
  8. What types of imported lists should I avoid?
    You should not import lists purchased or received from a third party, such as someone with whom you share an email list. We do not accept third-party lists because:The recipient doesn't know who you are, which violates the Express Email Marketing agree...
  9. What is the difference between an Active and Unverified status?
    In Express Email Marketing, "Active" status indicates subscribers whose email addresses have been confirmed as valid. Valid email addresses must be formatted correctly (for example, name@emailaddress.com) and have successfully received campaign emails....
  10. What is the difference between a disabled subscriber and a subscriber removed from the list database?
    In Express Email Marketing, a Disabled status indicates the last campaign mailing to the subscriber's email address encountered a soft bounce. To include the subscriber in email campaigns, you must change the subscriber’s status to Active.Subscribers a...
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