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  1. Setting Up Microsoft Outlook Express with Your Email Account
    You can set up and use Microsoft Outlook Express with your Webmail account, but before you set up your account in Outlook Express, you need to set your SMTP Relay options in your email account.
  2. Why can't I access Express Email Marketing?
    You may not be able to access the Express Email Marketing application because your security settings are set to High. To access the application, you can either change your security level to Medium or add the application URL to your Trusted Sites list.T...
  3. Why has my Express Email Marketing account been suspended?
    We suspend your account if we receive spam complaints related to your campaign email or if we detect you imported an excessive number of email addresses into your Express Email Marketing account. To resolve the issue, contact the Abuse Department.
  4. Why did I receive an email stating my campaign has been suspended?
    Express Email Marketing detected an excessive number of hard bounces from Unverified subscribers in your last campaign email. We will not send the campaign email to the remainder of your Unverified subscribers. To resolve the issue, contact our Abuse D...
  5. What information do I need to apply for a merchant account?
    You need the following information to apply for a merchant account:The social security number, Driver's License Number, and contact information of the principals of your business. The Bank Account and Routing Numbers of the Checking Account used for yo...
  6. What is permission-based email?
    Permission-based email refers to email messages sent to people who requested it, in contrast to unsolicited email messages or spam. You can obtain permission directly or have an existing customer relationship that implies the customer wants to receive your email messages.
  7. Pasting from Microsoft Word into an Express Email Marketing Campaign
    When pasting from Microsoft® Word® into an Express Email Marketing® campaign, Word-specific formatting is inserted into the HTML code. While this formatting works with most email providers, there are some email providers (such as Gmail) that do not sup...
  8. Which Web browsers can I use with Express Email Marketing?
    Express Email Marketing is designed for the Microsoft Internet Explorer browser, but the Firefox, Mozilla, and Netscape browsers also support it. A significant portion of the product's functionality depends on its integration with Internet Explorer for...
  9. Adding Images to Campaigns and Surveys
    You can use images to customize the appearance of your Express Email Marketing campaigns and surveys.To Add Images to a CampaignLog in to your Account Manager. In the My Products section, click Express Email Marketing. On the Express Email Marketing pa...
  10. Modifying Survey Links
    You can modify the HTML code for survey hyperlink options in Express Email Marketing, giving them a customized appearance. Common modifications include changing the button image or text associated with the hyperlink, and you can modify other attributes...
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