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  1. What is Spam?
    In terms of email delivery, “spam” is unsolicited bulk email. Spam is generally considered junk email and can be a continuing annoyance to its recipients. It is considered poor netiquette to send spam.
  2. Setting Up an Email Auto Responder
    You can set up an auto responder to automatically send a reply message to anyone who sends an email to your email address. For example, if you set up an auto responder for info@a-domain.com, any email messages sent to info@a-domain.com receive an autom...
  3. Editing Rules for Highlighting Messages
    Once you have created highlighting rules for Web-Based Email, you can change them at any time.To Edit a Rule for Highlighting Specific MessagesFrom the Settings menu, click Message Highlighting. Click the Edit button for the rule you want to edit. Edit...
  4. Inserting Tables in Email Messages
    When using the Rich Text Editor, you can insert tables in your Web-Based Email messages. To Insert a Table in an Email MessageClick the Compose button. If necessary, click the Rich Text tab. Click Insert Table, and set the following: Rows The number of...
  5. About Message Highlighting Preferences
    You can set up rules to highlight specific messages. You define rules based on one of the fields in an email message (From, To, CC, To or From, To or CC, To or From or CC, or Subject) and a value that you specify. Messages that match the rule are highl...
  6. Changing eTrust EZ Firewall to Allow Web-Based Email
    To utilize all the features of Web-Based Email, you need to change your firewall security settings to allow pop-ups.NOTE: These changes apply specifically to Web-Based Email and will only allow pop-ups from your email account. To Change the Settings fo...
  7. Creating Contact Distribution Lists
    After you add contacts to your Web-Based Email Address Book, you may want to group the contacts into lists, such as a list of employees or a list of customers. By grouping contacts, you create a Distribution List that makes it easy to send an email mes...
  8. Why does some email I send get bounced back with the error message 554?
    The reason the email was blocked may vary. If a sender encounters this type of bounceback when sending to an account in our systems, the text of the error will generally indicate where the difficulty lies. The two most common 554 errors are listed belo...
  9. What do I do if I have trouble connecting to my email account?
    If you are having trouble connecting to your Web-Based Email account, there are several troubleshooting steps you can take.Check Your SMTP Settings First make sure you have set up SMTP Relay in your email account. For more information about setting up ...
  10. Adding Contacts from Your Address Book to an email Message
    You can use your Web-Based Email Address Book to add contacts to email messages. For more information about how to compose an email message, see Composing Email Messages.To Add a Contact While Composing an Email MessageClick Compose. Click the To, CC, ...
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