Hosting support is available to assist you in the management and maintenance of your dedicated Windows or Linux dedicated server.

Basic Support (Included)
If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.

Examples of supported technical problems:

• Your server becomes unreachable due to a network failure within our facility.
• Your server becomes unreachable due to a hardware failure within our facility.
• The hosting service setup process failed to complete successfully.
• A request to change a root user password failed to resolve successfully.

Assisted Service Plan
Custom work such as advanced scripting, programming, or troubleshooting, is available through our Assisted Service Plan. For more information, see What is Assisted Service Plan?.